This privacy policy always applies when using Andal products and services.
Andal Corporation Ltd. (hereinafter “Andal”) is committed to clearly explaining to you what it does with your personal information. On this webpage, you’ll find information about the types of personal information we gather, how we use it, and whether we provide some of that information to anyone else.
When we say “personal information” what we mean is any information about an identifiable individual not including:
- The name, title, business email, business address, or telephone number of an individual when collected, used, and disclosed solely for the purpose of communicating or facilitating communication with the individual in relation to their employment, business, or profession;
- Aggregated information that cannot be associated with a specific individual.
If you have any questions or concerns regarding any aspect of this privacy policy, please direct them to:
Andal Corporation Ltd.
495C Prospect St., Fredericton, NB, Canada
Phone: 1 (506) 450-8900
Email: stephaniehoule@andalcorp.com
Revisions
The world is a fast-moving place. That means we need to periodically update our privacy policy to reflect new initiatives, products, and services.
Any changes to our privacy policy will be promptly reflected on this page, which will take effect upon posting. Andal encourages you to revisit our privacy policy from time to time to review the most current version. Your continued use of our websites, products, and services following the posting of any changes constitutes acceptance by you of such modifications.
For your information, the last time Andal’s privacy policy was updated was 2021-09-29.
Consent and Disclosure
Consent
By providing personal information to Andal, you consent to its collection, use, and disclosure in accordance with Andal’s privacy policies. Consent to the collection and certain uses of the information may be refused or withdrawn by you subject to legal or contractual requirements. In the event you withdraw consent please note, Andal may not be able to offer certain information or services to you.
Use and Disclosure Without Consent
In certain circumstances, Andal may be permitted or required by law to disclose personal information without consent. Those circumstances may include:
- where the information was public;
- where required by law;
- where it is necessary to protect the rights of an identifiable person or group; and
- other circumstances recognized by privacy legislation as permitting disclosure without consent.
Disclosure to Law Enforcement
Andal reserves the right to report to law enforcement agencies any uses of Andal websites including but not limited to ANDALCORP.com, that it, in good faith, believes to be unlawful. You agree that Andal may release your personal information to law enforcement agencies where Andal has reasonable grounds to believe that such release is reasonably necessary to protect the rights, property, and safety of Andal or any person.
Protecting Personal Information
- Andal takes reasonable steps to protect information from unauthorized access or disclosure in a manner commensurate with its sensitivity, value, and criticality. This applies regardless of the media on which the information is stored, the location where the information is stored, the systems used to process the information, or the processes by which information is handled.
- The measures used to protect personal information include physical measures (e.g. locked filing cabinets), organizational measures (e.g. information is available to other persons only on a need-to-know basis), and technological measures (e.g. computer passwords).
- While Andal puts in place reasonable precautions, we cannot guarantee at all times the security of the information. No method of transmitting or storing data is completely secure, particularly with regard to Internet applications.
Accuracy and Retention
Accuracy
Andal attempts to ensure the Personal Information under its control is as accurate, complete, current, and relevant as is necessary for its identified purpose.
Retention
Andal retains Personal Information as long as is necessary to fulfill the purpose for which it was collected. Andal has in place a record management practice consistent with the nature and need for the information and legislative requirements.
Access to Personal Information
Individuals may request access to any Personal Information about themselves retained in Andal records. Access requests must be accompanied by appropriate identification satisfactory to Andal. Andal has the right prior to responding to any access requests, to take whatever steps it deems necessary to confirm the identity of the person making the request. Andal will endeavor to provide any applicable information within 30 days of the date of the request.
Andal may charge a nominal amount for costs incurred in providing the information, where reasonable and allowed by law.
Where an individual believes that the Personal Information in the Andal file is inaccurate, he or she may have appended to the record any alternative information, where Andal is of the view that the appended information is, in fact, correct.
Andal has the right to decline to provide access to Personal Information in a number of circumstances, including where the information:
- is subject to solicitor-client privilege;
- could interfere with law enforcement, investigative or regulatory functions;
- would disclose of Personal Information of another individual;
- would cause serious harm to another individual;
- is confidential business information that may harm Andal or the competitive position of a third party; and
- any other circumstances recognized by the privacy legislation. Where the information cannot be disclosed, the individual making the request will be provided with the reasons for non-disclosure.
Third Parties
Andal doesn’t operate in a vacuum. We work with other companies (known as “third parties”) to bring you information and services. While we always strive to work with third parties operating using high privacy standards, working with third parties could have an impact on how your personal information is handled.
Third-Party Links and Sources of Information
Many Andal products, including ANDALCORP.com, may include links to third-party websites. Before using those third-party websites, you should carefully examine their privacy policies because any personal information that you choose to provide to them will be subject to their privacy policies.
Storage
Many Andal products, including ANDALCORP.com, use third-party service providers, for example, to store information in the Cloud. Some of these service providers, and the databases where they store personal information, are located outside of Canada. You should note that where personal information is located outside of Canada, it is subject to the laws of that jurisdiction in which it is located, and could be subject to lawful demands for access by law enforcement agencies.
Potential Risks When Providing Personal Information to Andal
We have an obligation to tell you if there are any risks to you that could result if someone (not us!) misuses the personal information you provide us. Honestly, we’ve struggled with what to say here as most of the information we collect is not particularly sensitive.
One thing we wanted to flag, however, is that whenever you share your email with another person using our websites, there is a risk that another person could misuse that email. We’ve taken legal (e.g. terms of use), technological (e.g. anti-spam filters and CAPTCHA technology) and design (e.g. designing our systems to reduce the likelihood of your email being misused) measures to try to limit such abuse, but no system is perfect. Please feel free to report any potential abuse to us.
How does ANDALCORP.com Use Your Information?
General Website Uses of Your Personal Information
Andal may use the personal information you provide to us via our websites for the following general purposes:
- to send you communications you have opted-in to receive;
- to respond to your questions and comments;
- to tailor your experience of the Andal website you are using;
- to help Andal analyze the browsing patterns of its users in order to improve the content and design of its websites;
- for security purposes, such as the prevention, investigation, or disruption of potentially prohibited (e.g. spam) or illegal activities;
- to enforce the website terms of use;
- for statistical analysis; and
- as otherwise described to you when the information is collected.
Your personal information may be anonymized and consolidated into group data, which may be shared on an aggregated basis with third parties, including research firms and Andal member Boards and Associations. The shared data will not disclose your personal information and will not enable the recipients to contact you.
Cookie Policy
Our websites use standard technology known as “cookies”, which are text files that are used to store certain information in your browser. We use “session” cookies and “persistent” cookies. Session cookies temporarily keep your settings. This information is stored until your Internet browser is closed. Persistent cookies store information on your computer even after your Internet browser is closed and are stored locally on your system. You may choose to delete persistent cookies after visiting our websites via your Internet browser’s privacy settings. Andal may use session and persistent cookies for the following purposes:
- Usability:
- Pre-population: to prepopulate website fields with information you entered earlier (for example, pre-populating fields on ANDALCORP.com).
- Remembering what a user did previously: to keep track of a user’s actions (for example, recently viewed properties on ANDALCORP.com).
- Terms of Use: to keep a record of whether a user has agreed to our website terms of use.
- Security and protection of ANDALCOPR.com: cookies are used to reduce the likelihood that someone is able to scrape our websites.
- Performance: cookies are used to direct browsers to communicate with specific ANDALCORP.com servers that they have previously accessed to increase the performance with that server.
- New features/splash pages: when new features are announced on our websites a splash page may be shown announcing those features. Users who indicate they do not wish to see the splash page again will have their preference stored in a cookie.
- Personalization: cookies allow us to know a bit about Andal website users, for example, which third-party website they have just visited, so that we can display personalized content.
- Statistical Analysis (for example, to track the usage of website features).
- To permit specific third-party functionality: Andal has partnered with several third parties that install cookies on user computers when using our websites. These cookies help us improve the functionality of our websites or help us determine how our websites are being used (for example, Google Analytics, which uses cookies, is used on ANDALCORP.com).
Interest-Based Advertising/Behavioural Advertising
Andal works with advertising networks and publishers to serve personalized display ads for Andal products and services on third-party websites. Third parties may use cookies or web beacons to collect non-personally identifiable information (e.g., click stream information, browser type, time, and date) about users’ interactions with products and services on ANDALCORP.com to help determine which ads are likely to be most interesting to you. This information also helps Andal monitor and improve our products and services. Learn more about interest-based advertising and how to opt out.
We may use non-identifiable information to personalize the content you see on an Andal website based on a site you have previously visited. For example, if you click on a hyperlink on a third-party website that brings you to an Andal website, the banking website may place a cookie in your browser that contains a numerical code, and based on that code, the Andal website might display a widget. The cookie will persist for 30 days, so if you clear your cookies, the content will no longer be personalized.
Other Technical Stuff Relating to Andal Websites
IP Addresses
Andal websites collect information about how our websites are used. Each time a visitor comes to one of our websites our web server collects the visitor’s domain name or IP address. Andal cannot determine an individual’s identity from only an IP address; however, periodically users may inform Andal support staff of their IP addresses during the provision of support services. Users that submit their name when using the email functionality on our websites will also have their names associated with their IP addresses. At such time, Andal treats such information as personal information.
Messages and Emails
Many Andal websites have “Contact Us” or similarly named functionality that allows you to contact us. It is probably obvious but Andal collects the e-mails provided through this functionality, so Andal can respond to your questions or suggestions. Less obvious is the fact that we may use this information for security purposes, such as screening emails for spam.
Google Analytics
The Andal website uses Google Analytics, a web and mobile analytics tracking tool provided by Google, for audience activity, demographics reporting, and remarketing. You can opt out of Google Analytics by installing a browser plug-in available on Google’s website. As Google Analytics also uses cookies, you may wish to review that section of our privacy policy as well.
ANDALCORP.com Account Information
ANDALCORP.com gives the ability to create an account. We may use information stored in your account. You may delete your account at any time by emailing stephaniehoule@andalcorp.com with the email title “Deactivate Account”. If you delete your ANDALCORP.com account, your personal information will be deleted after 30-days. Notwithstanding your account deletion, Andal may retain a record of when you subscribed to any of our email lists to help us demonstrate we are compliant with Canada’s Anti-Spam Legislation. CREA may also retain other account information (e.g. a record of when you agreed to the ANDALCORP.com terms of use) for evidentiary/litigation purposes or where Andal is required to keep such information by law.
Messages
Throughout your use of the real estate services on this website, you may communicate extensively with a salesperson or broker. The salesperson or broker may use your email address, telephone number, and all of the information you submit in order to provide you with guidance, suggestions, and service in your efforts to either sell or buy real estate.
Andal collects the emails provided through the “Contact Us” feature of this website, so Andal can respond to your questions or suggestions. Andal also collects e-mails sent through the website, including, for security purposes, to allow the recipient brokers and salespersons to view your email, to send you communications you have opted-in to receive, and for management of your website account.
If you provide your email it may also be used to facilitate Interest-based advertising.
